Tenants' and Leaseholders' Engagement Conference

This event is available to attend either in person or online, and will be co-chaired by residents and council staff. Booking is essential.

This conference will focus on sharing progress, achievements and success stories from the past year. You will hear directly how resident feedback has influenced decision-making and led to service improvements. We will also be highlighting the achievements of our special interest groups and the positive changes driven by tenants and leaseholders.  

An interactive Question and Answer (Q&A) session will follow the presentations. As part of this, we will be using an app called Slido, which will allow residents to submit questions and engage with the session in real time.  

If you would like to join this event online and do not have a computer, smartphone or internet connection, please contact your local library to book a session where you can have access to any available computer. For more information visit our book a library computer webpage. 

Please note that individual issues will not be discussed during the conference.

1-1 consultation sessions will be available to book after the conference to address any personal issues with the following teams/services:

• adaptations
• caretaking and grounds maintenance
• complaints
• downsizing
• financial support
• leasehold and home ownership
• neighbourhood management (anti-social behaviour)
• planned work and maintenance (which includes electric, gas, boilers, fire safety, upgrades to kitchens, bathrooms and other planned improvement works, e.g. windows, doors, roofs etc)
• rent and service charges
• responsive repairs
• planned work and maintenance (which includes electric, gas, boilers, fire safety, upgrades to kitchens, bathrooms and other planned improvement works, e.g. windows, doors, roofs etc)
• tenancy management

This event is available to attend either in person or online, and has been co-produced by residents and council staff. Booking is essential.