Tenant and Leaseholder Engagement Conference
Join us and get involved.
Join us for the opportunity to:
- meet the managers
- get involved.
This event is available to attend either in person or online, and will be co-chaired by residents and council staff.
Agenda
The full agenda is currently being developed with residents and will be available soon.
| 10:30am | Opportunity to book sessions with managers from housing services |
| 11am | Welcome and introductions |
| 11.05am | Opening remarks from Cllr Tuckwell |
| 11.10am | Presentations by residents |
| 11.40am | Break |
| 12pm | Presentations by housing services |
| 1pm | Q&A session lead by customer engagement team and residents |
| 1.30pm | Lunch and surgery sessions with the managers |
Surgery style sessions will be available with the following housing services:
- complaints
- neighbourhood management (anti-social behaviour)
- tenancy Management
- repairs
- caretaking
- grounds maintenance
- planned work and maintenance (which includes electric, gas, boilers, fire safety, upgrades to kitchens, bathrooms and other planned improvement works, e.g. windows, doors, roofs etc)
- customer engagement and resident involvement
- leaseholders
- rent and charges
- welfare reform tenancy support
- support with accessing My Account
If you are unable to attend in person, you can join us online and we will also offer 1 to 1 online sessions for the services listed above.
Other times on Friday 26 September
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