Tenant and Leaseholder Engagement Conference
Join us and get involved.
This event has been rescheduled from Friday 26 September 2025 to Thursday 29 January 2026 and we apologise for any inconvenience caused.
The resident-led conference planning team requested this change in date because they want to ensure that the event truly reflects residents' ideas, leadership and priorities and we have agreed that a bit more time will allow the planning team to deliver a stronger, more cohesive, resident-led conference.
If you have any queries, please contact the customer engagement team on 01895 277038 or via email at customerengagement@hillingdon.gov.uk.
Join us for the opportunity to:
- meet the managers
- get involved.
This event is available to attend either in person or online, and will be co-chaired by residents and council staff.
Agenda
The full agenda is currently being developed with residents and will be available soon.
| 10:30am | Opportunity to book sessions with managers from housing services |
| 11am | Welcome and introductions |
| 11.05am | Opening remarks from Cllr Tuckwell |
| 11.10am | Presentations by residents |
| 11.40am | Break |
| 12pm | Presentations by housing services |
| 1pm | Q&A session lead by customer engagement team and residents |
| 1.30pm | Lunch and surgery sessions with the managers |
Surgery style sessions will be available with the following housing services:
- complaints
- neighbourhood management (anti-social behaviour)
- tenancy Management
- repairs
- caretaking
- grounds maintenance
- planned work and maintenance (which includes electric, gas, boilers, fire safety, upgrades to kitchens, bathrooms and other planned improvement works, e.g. windows, doors, roofs etc)
- customer engagement and resident involvement
- leaseholders
- rent and charges
- welfare reform tenancy support
- support with accessing My Account
If you are unable to attend in person, you can join us online and we will also offer 1 to 1 online sessions for the services listed above.
